Return & Refund Policy

We want you to feel confident shopping with Suposet. To request a return or report an order problem, email Suposet00@gmail.com with your order number and a brief explanation.

30-Day Returns

For a change-of-mind return, contact us within 30 days of receiving your order. Items should be in like-new condition, without visible wear, with their original packaging and included accessories. DIY materials should be unused and complete. These conditions do not limit remedies for faulty, damaged, or incorrectly supplied goods.

How to Start a Return

1. Email your order number, item name, and reason for returning. Include photos if the item is damaged, incorrect, or incomplete.
2. Wait for our return instructions before sending anything back.
3. Pack the item securely and keep your proof of postage and tracking information.

Do not send returns to the address printed on the parcel without our confirmation; it may not be the correct returns facility.

Return Shipping & Charges

For an ordinary change-of-mind return, the customer pays return postage. Original delivery charges are not normally refunded for change-of-mind returns, except where required by law. We do not charge a restocking fee. If we sent the wrong item or an item arrived damaged or defective, contact us so we can arrange a suitable resolution without requiring you to pay additional return postage for our error.

Damaged, Wrong, or Missing Items

Please contact us as soon as you notice a problem. Photos of the item, packaging, and shipping label can help us investigate. We will review the issue and arrange an appropriate replacement, missing-part solution, or refund. Please do not discard the item until we confirm the next steps. Your statutory rights are not subject to a shorter reporting deadline.

Cancellations & Order Changes

Email us promptly if you need to change or cancel an order. We will try to help before processing or dispatch, but changes are not guaranteed once fulfillment has begun. If an order has shipped, please contact us for the appropriate return process rather than refusing the parcel without instructions.

Refunds

We will email you when your returned item has been received and reviewed, and confirm the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the credit. If a refund has been confirmed but is not visible, check with your payment provider and contact us for assistance.

Your Consumer Rights

This policy is in addition to, and does not remove, any cancellation, return, warranty, or other consumer rights that apply under law.